Shipping Policy
At Soft Sujud, we are dedicated to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please review our Shipping Policy below for detailed information on our shipping processes.
1. Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During peak periods, such as Ramadan or Eid, processing times may be slightly extended.
2. Shipping Speeds
Our standard shipping speed via Royal Mail is as follows:
- UK: 3-5 business days
It's important to note that the delivery timeframes provided on our website are estimates, and actual delivery times may vary depending on various factors including postal service efficiency and your location within the UK. While we strive to deliver your orders promptly, we cannot guarantee specific delivery dates.
Please be aware that during peak periods such as Ramadan and Eid, there may be delays in processing and delivering orders. We are not liable for any delays in delivery, particularly during these peak periods.
If you have any concerns about the delivery of your order, please don't hesitate to contact our customer service team who will be happy to assist you.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the progress of your shipment.
4. Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
5. Shipping Delays
While we strive to meet the specified delivery times, occasional shipping delays may occur due to unforeseen circumstances, such as weather conditions, postal strikes, or high demand during Islamic holidays and observances. We appreciate your understanding in such situations.
6. Order Changes and Address Corrections
Once an order has been placed, changes to the shipping address or order details may not be possible. Please double-check your information before confirming your purchase. In case of errors, contact our customer support team promptly for assistance.
7. Orders In Transit
Once an order is in transit, refunds cannot be processed until the order has been delivered and the return process initiated. This policy ensures fairness and prevents misuse of the refund system. For any concerns or assistance, please contact our customer support team.
8. Contact Us
If you have any questions or concerns about our Shipping Policy or the status of your order, please contact our customer support team at support@softsujud.com with your order number.
Thank you for choosing Soft Sujud! We appreciate your understanding and cooperation as we strive to deliver your orders in a timely manner.
The Soft Sujud Team