Returns Policy
At Soft Sujud, your satisfaction is our top priority. We strive to provide you with high-quality prayer mats and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.
1. Returns Eligibility:
We accept returns for products within 100 days of purchase. You have a full 100 days to try your prayer mat and decide if it's right for you. However, the mat must be in resaleable condition - not excessively worn, damaged, or soiled. Please make sure to care for your mat properly during the trial period.
To initiate a return, customers must provide two pieces of photographic or videographic evidence demonstrating the condition of the product. This evidence may include photos/videos showing the mat's current state. We reserve the right to deny the return if the product is not in resaleable condition or if sufficient evidence is not provided.
Only once we confirm receipt of the item in our warehouse, we will process your refund.
2. Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We request 2 pieces of photographic or videographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide instructions on how to return the damaged or defective item, and we will gladly replace it for you.
Please note that simply claiming an item is defective without photographic or videographic evidence will result in your return being denied.
3. Incorrect Orders:
If you receive an incorrect item in your order, please notify us within 24 hours of receiving the package. We will work with you to arrange a return and issue a replacement or a refund, depending on your preference.
Please ensure that the incorrect item remains in its original unopened packaging for processing. Otherwise we are unable to process it.
4. Non-Returnable Items:
For quality and hygiene reasons, certain items are non-returnable. These include, but are not limited to:
- Items that are excessively worn, damaged, or soiled
- Items not in resaleable condition
- Final sale items
Please review the product descriptions carefully before making a purchase.
5. Refunds Processing:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days. Please note that shipping fees are non-refundable, and any return shipping costs will be the responsibility of the customer.
6. How to Initiate a Return:
If you believe your return meets the eligibility criteria mentioned above, please contact our customer support team at support@softsujud.com. Our representatives will guide you through the return process and provide further assistance.
7. Packaging Your Return:
When returning an eligible item, please ensure it is securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return to ensure its safe arrival.
8. Exchanges:
As we do not accept returns for items in non-resaleable condition due to hygiene reasons, we cannot process exchanges for such products. If you received a damaged, defective, or incorrect item, please follow the instructions under sections 2 and 3 for resolution.
Final Sale Items:
All sale items are considered final and are non-returnable. No returns or exchanges will be accepted for sale items.
At Soft Sujud, we value your trust and aim to provide you with the best service possible. If you have any questions or concerns about our Refunds & Returns Policy, please feel free to reach out to our customer support team at support@softsujud.com.
Thank you for shopping with us!
Soft Sujud Team
Shipping & Return Policy
- UK: 3-5 Business Day Shipping via Royal Mail
- All orders processed within 1-2 business days
- 100-Day Money Back Guarantee
- Hassle-Free Returns